SHIPPING & RETURNS
HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?
I PLACED MY ORDER, AND MY CARD WAS CHARGED. WHEN WILL MY ORDER SHIP?
We create most of our products to order, just for you, in our warehouse. Orders typically take about 7-14 business days to produce, then an additional 3-7 business days to ship. Some specialty items ship internationally and may take a bit longer.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE ONCE IT HAS SHIPPED?
Depending on the postal carrier you select, and your proximity to our warehouse, shipping typically takes about 3-5 business days, unless the address is an APO/FPO.
WHAT DOES “AWAITING FULFILLMENT” MEAN?
“Awaiting Fulfillment” means that we have received your order, and it will soon be put into our line of production. As soon as it is put into production, the status will change to “Awaiting Shipment.”
WHAT DOES “AWAITING SHIPMENT” MEAN?
“Awaiting Shipment” means that your order is currently in production. This process usually takes between 5-7 business days. Once you entire order has been created and double checked, it will be shipped out.
CAN I CANCEL MY ORDER?
THERE WAS AN ISSUE WITH MY ORDER. WHAT SHOULD I DO?
Contact Customer Service, and we will fix the mistake right away!
Our office hours are Monday-Friday from 9:00 AM-5:00 PM CST. We will respond to your message as quickly as possible.
HOW DO I RETURN MY PRODUCT?
We will email you once we receive it and process your refund. The money will be back in your account within 48 hours.
HOW DO I GO ABOUT EXCHANGING MY PRODUCT?
Exchanges may be necessary for a number of different reasons. If you find yourself in a position where you needs to exchange an item from your order there are a few things you need to be aware of.
YOU HAS RECEIVED A BAD PRINT OR DEFECTIVE PRODUCT
In the event that something slips past quality control we will quickly address the problem as soon as it is brought to our attention. In order to receive a replacement product the you needs to simple provide us a picture of the product in question and the name on the order and email it to firstname.lastname@example.org
What we need to make a replacement order:
- Please provide the your name and email.
- Please provide the order number
- Please provide picture of wrong/ damaged item.
- Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.
Once we receive this we will print a replacement product and send it right out!